South America Forums

Post New Topic

Recent Activity

View all South America activity »
  1. 1 Trip Report 종목선정방법 주식종목리스트 n1inve.com
  2. 2 Cordoba-scenic small towns nearby
  3. 3 MARCHU PICCHU
  4. 4 Santiago > Valparaiso: worth driving?
  5. 5 Can USA citizens avoid hotel taxes?
  6. 6 Trip Report Family Adventure in Ecuador
  7. 7 One week in Cartagena?
  8. 8 What type of currency for Bolivia
  9. 9 Cordoba horseback riding day trip
  10. 10 Thoughts on our itinerary?
  11. 11 Agency to purchase tickets to US
  12. 12 Trip Report Chile/Patagonia/Torres del Paine/Valparaiso
  13. 13 Trip Report Ecuador Pure Life (tour operator) - very negative experience
  14. 14 Need Dinner recommendations for 12 Peru trip
  15. 15 Another Brazil Visa Application Form question!
  16. 16 Bariloche, Iguazu Falls, Buenos Aires in March
  17. 17 Iquitos Peru and rain forest
  18. 18 Help w 2nd Guessing Peru itinerary
  19. 19 Senior Citizens traveling to Machu Picchu
  20. 20 2 week Peru trip itinerary - Appreciate feedback
  21. 21 Rainbow mountain trek
  22. 22 Advice about Inti Raymi in Ecuador this year
  23. 23 salkantay trek
  24. 24 Northwest Argentina - Specific Itinerary Questions
  25. 25 Restaurant Iguazu Falls
View next 25 » Back to the top

Trip Report Ecuador Pure Life (tour operator) - very negative experience

Jump to last reply

Jan 2015: I just returned from an "Avenue of the Volcanoes" cycling tour with Ecuador Pure Life. It was not a good experience. Ecuador was beautiful, but our actual trip (professionalism of guide, sights we actually saw, the days' activities matching the itinerary, etc.) did not match what we were promised. The tour guide was not a cyclist, and was certainly not very excited to show us the country (in fact, on one day we ended at 2:30pm because he "wanted to see his girlfriend"). And he was on Facebook for hours each day. We didn't see about half of what the itinerary promised (e.g., didn't enter Chimborazo State Park). The bikes were in horrible shape (my derailler snapped on a downhill) - dangerous. The guide had no plan when one in our party got very bad altitude sickness. I could go on and on. We followed up with the owner (Henry) part way through, and at the end of the tour. He was horrified by our trip report, and promised to followup within 2 weeks. We are trying to resolve the issues now - I hope I am able to give a more positive review - but for now, very disappointed.

Feb 2015 Update: We had heard nothing from Henry, the owner, so we followed up again with very detailed written feedback (day by day account of what happened on the trip). Finally, he emailed to offer us a discount on a future group trip (only to Ecuador), a discount less than what the general public can receive online.

While I understand that no tour is perfect and mistakes happen, I do expect any company to try to make things right in the end. I found their lack of integrity on the follow up shocking. And I'm sad because I missed so much of what Ecuador has to offer.

3 Replies |Back to top

Sign in to comment.

Advertisement